ResNet Support

ResNet Support is provided by the Homerton College IT Department. Our goal is to ensure our users enjoy a smooth connection to the network and a continued trouble free delivery of the the services available day in, day out.  Unfortunately, from time to time some users experience difficulties accessing and using ResNet. The Homerton College IT Department HelpDesk can help you to understand the types of problems that may exist in the network status, your hardware or your software. We will aim to show where the problem is and how to resolve it.

There are many guides available in PDF format to help with the most common connection issues plus there is also an FAQs section, answering many of our users most frequently asked questions.

How Can We Help You?

Hardware Support

• Interactive support on hardware connectivity
• Diagnosis of potential internal or peripheral hardware failure
• Advice and information on available hardware upgrade

Software Support

• Browser Support
• Operating System Support
• Interactive support on software connectivity
• Email Support
• Guidance on the Acceptable Use Policy for software on ResNet
• Data backups

The IT department will only support genuine licensed software and may require the original discs that come with the application in order to provide help and support.

Contact Details

Call in to the HelpDesk: Show Map

Telephone (Internal): 47109
Telephone (External): 01223 747109
Email: it-support@homerton.cam.ac.uk

Things To Look Out For to Help Yourself

Most connection issues can be resolved by either following the many guides available on this site or by contacting the IT Department in the ways detailed opposite.

However, experience tells us that if a computer is well kept and maintained on a regular basis it limits the need for interaction from the support department.

• Keep your Operating System clean by deleting unwanted temp files on a regular basis
• Defragment your hard disc at least once a month
• Limit the number of programs installed that do the same thing
• Keep your software upto date with the latest patches
• Keep Tidy: Make folders to store your downloads
• Leave space on your hard disc for the Operating System Swap Files
• Backup your data

How much of a priority is it?

We pride ourselves in offering a tailor-made support service to our users. In order for us to provide the very best service we rely upon you to let us know how important your concern is so that we may address it in the most efficient manner

• Email Your ConcernLow Priority

  You can email your concern to us:
  it-support@homerton.cam.ac.uk where we will be able to assess the problem and get a response to you the following day.

• Telephone usMedium Priority

  You can contact the IT Department Helpdesk by calling 47109. Tell us the details of your problem and we endeavor to resolve your issue the same day.

• Visit the HelpDeskHigh Priority

  If you feel that you need urgent assistance we encourage you to bring in your computer to the IT Department's HelpDesk. As a high priority we will aim to resolve your technical issues within 3 hours.

• Please Note: Workload will effect response times and at busier times delays to the above guides may occur.

  You should ask for your work order number if you don't receive a confirmation email after contacting us.