Social Feed

Title

Image: Homerton College: University of Cambridge

Main menu

IT: Software & Hardware Support

You are here

Homerton I.T. Department can provide support for a variety of network, hardware and operating system issues that students may experience with their computers. The support is free to all Homerton Students.

Hardware Support

Hardware support is dependent on other workloads that the department is experiencing and also dependent on the system in question. Please contact us with details and we'll see what we can do. If we can't fix it, we often know where you can get it fixed.

Data recovery

We can help recover deleted/wiped data and data lost from system crashes but not from hard drive physical failures. This also includes usb sticks and external hard drives. This will require you to provide media to copy the recovered data to and may require some of your time to select the data you wish recovered but apart from that it is free. If you have lost data and wish for it to be recovered, you should stop using the disc that the data was lost from as soon as possible.

Virus infection

We can help in system recovery and virus/malware removal. Typically this can take upto 2 days to complete, depending on the virus/malware present. If the operating system is beyond repair, we can help with data recovery and reinstallation of the operating system although this tends to be a last resort.

Free Antivirus/Antimalware Software

In no particular order:

For Windows

http://www.avast.com/free-antivirus-download
http://www.free.avg.com
http://www.avira.com/en/avira-free-antivirus
http://www.malwarebytes.org/
http://www.safer-networking.org/

For Mac

http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/download.aspx
http://www.clamxav.com/

Advice

Whether you have a computer problem, require advice on a new computer/peripheral purchase or software, please feel free to contact us.

Report Webpage Issues:

(Only required if you wish for a reply to the report)

Information provided by you in this form will be processed for the sole purpose of remedying the issue found in relation to the website. Once complete your personal information will be deleted. If you provide an email address and request us to update you on the issue, we will contact you once to inform you when the issue is resolved.