IT Support

The IT Department provides computing facilities and related services in support of students, College staff, and conferences.

Facilities and services provided by the department to students include:

  • Network services, e.g. wired connections, wireless, and telephones.
  • Desktop services, e.g. MCS machines in the College Library, LCR, Exam Room and printing.
  • Support for a variety of hardware, software, or general issues you may encounter with your computer during your time at the College. Please see our support pages for further details.
  • Audio-Visual (AV) equipment hire

 

IT Helpdesk

Telephone: +44 (0) 1223 747109

Email: it-support@homerton.cam.ac.uk

 

Opening Times

The IT office is located in the Cavendish building

Monday – Thursday

9am – 5.30pm

Friday

9am-5.00pm

Please note the office is closed for lunch from12.30 to 1.30pm

Please look over the frequently asked questions page before contacting us, as you may find your answer there. If you would like to report a fault, use our fault report form.

The IT Department will be closed from 12.00 noon on 24 December to 8.00am on 4 January.  Any laptops left with the IT Department for repair MUST be picked up before 12.00 noon on 24 December.  

The Eduroam service both wired and wireless will be running unattended from 12.00 noon on 24 December to 8.00am on 4 January.  The service is normally very stable and problems are not anticipated, but it will be monitored remotely and any problems dealt with where possible.

 

About Homerton IT

At the beginning of their course, each student is issued with the following:

  • Username or CRSID
  • Raven password to log onto the secure University websites and Hermes Website

These passwords should be changed to become more memorable to individuals. You are advised to make this password secure and to set up password recovery incase the password is forgotten.

The Library and Lower Study room (next to the Finance Office) have laser printers which can produce copies in both mono and colour. Payment for laser printing from the networked PCs - 5p per sheet for mono, 25p per sheet for colour - is via electronically calculated print credits, payable in advance (minimum payment of £5).

The IT department also has further computing equipment such as scanners, digital cameras and microphones. Most PCs have DVD+RW/CD-RW drives, which can read/write both DVDs and CDs.

Equipment in the Lower Study room is protected with anti-theft alarms and CCTV cameras. No software may be copied for personal use unless clearly stated on the disc as being free to copy. A catalogue of software installed on the network may be viewed electronically.

The Lower Study room can become severely congested if students leave it to the last minute to write/print essays for a deadline. Be warned - the excuse of not being able to get onto a computer will not be accepted when pleading for any extension.

More information and advice can be found in the IT handbook, available to download on this page. 
 

Internet Access using the Managed Cluster Service Workstations in College

The Managed Cluster Service Workstations are for the use of all Homerton students. These are University managed PCs, running a wide range of software, together with printers and scanners and a central file store. There is a charge for all printing; students are able to purchase print credit online. All PCs are also able to run under the Linux operating system as an alternative to the standard Windows. 

They also allow access to a number of different specialist software packages, licenced by the University. The LCR and the Library, have Windows PCs and iMac's available 24/7 for student use.
 

 

Internet Access in Study Bedrooms - Eduroam

If you live in College and have a PC or laptop, you may benefit from the Internet that the College offers resident students. The Eduroam WiFi service allows access to email, WWW, and other Internet services from your study bedroom. It is a serviced network that is operated by Homerton College.

Additional information and advice can be obtained from the I.T. Department helpdesk:

Telephone:       +44 (0) 1223 747109
Email:               it-support@homerton.cam.ac.uk  

 

Excessive Use

Students are reminded that they are responsible for all network traffic generated by their computers. Students who generate excessive network traffic will be required to demonstrate that they are abiding by the rules, otherwise they may be subject to disciplinary action and any associated charges as deemed appropriate.
 

 

Lower Study Room 

The computing facilities can be heavily used by all students at certain times of the year. Anyone wishing to use a Homerton College owned computer for writing essays, compiling assignments etc. has priority over anyone wishing to use the terminal for e-mail or web browsing. Any student must vacate the computer if using e-mail or browsing the internet for recreation, if all other computers are in use and someone wishes to use a computer for academic work.

 

Audio Visual Equipment

The IT Department has a range of AV equipment such as Data Projectors, PA Systems, Digital Cameras and Screens. Senior HUS Representatives and Staff are the only authorised people able to book this equipment. They usually book equipment on behalf of students who are members of College societies. 

 

Photocopying Facilities 

Students have access to a photocopier in the HUS Office. Please read the instructions carefully, particularly in relation to copyright.

 

The University Computing Service 

This is situated in the Rodger Needham Building, West Cambridge. After matriculation, anyone is entitled to use the many facilities and services that the University Computing Service offers. All new students will receive a registration number and e-mail address at the beginning of their course.

 Facilities and services include:

  • Being able to use Macs and PCs in the University Open Areas
  • Being able to take IT Courses (run each term)
  • Purchasing software at the University's negotiated price
  • Receiving advice on hardware and software maintenance
  • Contacting the Help desk over problems with University Services.

Problems with any computer personally owned by a student must be taken to the IT Helpdesk at Homerton.

 

Further information

IT support

IT support

Network Services

Network Services

Desktop Services

Desktop Services

Rules, guidelines and procedures

Rules, guidelines and procedures

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